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Lead KYC Operations V for WB CDD

4 months ago

Bratislava, Bratislavský Kraj, Slovakia ING Full time

ING's Purpose is Empowering people to stay a step ahead in life and in business. As a Lead KYC Operations V at ING Hubs Slovakia, you embody this purpose by leading, coaching and enabling 10 or more Wholesale Banking CDD circles / minimum of 220 talented individuals who are making sure our global clients enjoy an effortless banking experience every day. You ensure that WB CDD employees can "do their thing" by helping them to develop their autonomy, mastery and purpose. You work collaboratively with stakeholders globally to ensure our processes are effective and efficient and provide insightful and strategic advice on how to grow our operations taking a long-term, sustainable approach. You act as a servant leader – listening to the needs of your team and peers and placing concerns, challenges, and ideas into the bigger picture. You make sure that we keep the Bank and our clients safe and secure by placing risk considerations at the core of decisions and ensuring our processes are compliant by design. If you are curious, eager to learn, love turning plans into reality, enjoy working in a collaborative and diverse team, and are always up for a challenge – our team needs you

To get a better feel of our community and environment, check out our YouTube Channel or take a look at the ING Hubs Slovakia Yearbook

If you answer "yes" to these questions, you may be the candidate we're looking for:

Do you get a sense of great satisfaction from seeing your mentees, direct reports, and team members succeed? Are you the kind of person who "hits the ground running" when a great, new idea is put forward? Do you like challenging proposals using data and numbers? Do you enjoy working in a complex, multi-cultural environment? Do you want to empower others to do what they do best?

Tasks and responsibilities of a Lead KYC Operations V:

Co-create the organization's strategy and execute daily on activities and plans to bring the strategy to life Drive Operational Management, nurture fact based decision making and continuous improvement cultureIn collaboration with business peers, consult & advise upon, develop, and deliver the service area's annual budget, strategy, and service migration and transformation plans Take ownership on risk management for your service area and assess and mitigate financial and non-financial risk while executing complex business processes, in order to protect the organization from undue risks Lead, coach, motivate, and develop a large team employees) and apply diverse frameworks and a broad worldview to create new approaches when addressing issues, developing strategy, and delivering on goals Navigate teams throughout changing environment, empower colleagues to be active participants, drivers of the change implementation process. Drive proactive approach and can do attitude, encourage utilization of operational knowledge and experience in the transformation and continuous improvement processCommunicate to a diverse audience in an open, transparent, and convincing manner the organization's strategy; challenge colleagues to align with the overall Group strategy and relay the macro and micro-trends and reality impacting the organization's position Use knowledge, skills, and experience to provide superior service provisioning while training and coaching team members to grow in these capabilities and the interpretation and application of operational data Role model ING values: Integrity, Prudence, Responsibility, and Transparency

Possibility to grow:

At ING, we believe in people's infinite ability to grow, develop, and transform. We know that we're probably not your final destination, but rather an exciting stop along your long career journey. We encourage you to give us what you've got, and, in return, we'll support your journey now, in the future, and after ING. As a large, international organization, we have a great network to leverage, and the possibilities are only limited by your ambition and talent.

Wage (gross)

From 4.860 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Who are we looking for:

We're looking for a colleague who embodies ING's Orange Code behaviors:

You take it on and make it happen You help others to be successful You're always a step ahead

Education and Experience:

University degree 10+ years' relevant experience, particularly in the area of Service Delivery, Financial Crime & Fraud Prevent / Know Your Customer, Banking Operations5+ years of experience in leading teams FCFP / KYC Knowledge is a plusFluent in English (C1)

Employee perks, benefits

Family

Flexible working hoursUp to 1 hour extra weekly with your loved ones; we reduced our weekly working hours to 38,75We celebrate your special moments – childbirth, wedding day and registered partnership contributions.After the first yearWork in another department for the day/week/month (shadowing) and extend your expertise3rd pillar contributionExtra vacation daysWork anniversary award after 3 yearsOther extra contributionNew hire welcome packageOnline eshop where you can spend your cafeteria pointsReferral Program EURLife insurance contributionTeam activities/buildingsEmployee awards recognitionVariable Pay/BonusHome office contribution 15 EUR/per monthHealth and wellbeingExtra Personal Days-off, which may be used for any personal & wellness activityExtra Sick leave compensationFruit, coffee, and tea at workplaceRelax zones, Gym, Yoga room and Game room at our newly designed premisesEnjoy our commonly shared library with old booksEmployee Assistance Program – External psychologists and psychotherapists are here to assist you by phone in case of need