Internal Platforms Support Specialist
2 weeks ago
At ING, our Purpose is "Empowering people to stay a step ahead in life and in business." As a Platform Support Specialist at ING Hubs Slovakia, your daily work will be the foundation on which ING builds the rest of our services in pursuit of this purpose. You will be providing broad-ranging support to users to troubleshoot and resolve issues across the organizations' applications. If you have a keen eye for detail, great customer service skills, and if you love working collaboratively with diverse team members to proactively make your work better every day, then we need you in our team Making things happen, helping others be successful, always being one step ahead—that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and are looking forward to meeting you
Roles and Responsibilities
Resolving tickets regarding technical questions and issues which occurred in the toolsActively supporting the customer in all aspects from problem to resolutionTesting and reproducing errors in the tool, analyzing defects in the toolTroubleshooting and solving existing problems/assessing new problemsWe hire based on potential. Our greatest expectation of you is that you're curious and you take ownership of problems and solutions. In return, we'll back you to develop into an even more awesome version of yourself.
Suitable candidates should have:Active use of English Dynamic personality, speak up attitude Good communication skills and analytical thinkingService oriented, customer focused and always willing to helpWorking experience with Sales force or other CRMWage (gross)1 341 EUR/month
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
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