Business Solutions Expert

We are seeking an experienced Business Solutions Expert to join our team. As a key member of our delivery team, you will be responsible for designing and implementing business solutions using Microsoft Dynamics 365.

The ideal candidate will have a broad understanding of Microsoft Dynamics 365 functionalities and the ability to leverage it to create powerful solutions. They should also be able to work in fast-paced Agile environments and be willing to develop their knowledge of new functionality in the Microsoft platforms.

Key Responsibilities:

• Contribute to the delivery of high-quality business and software solutions to clients using your knowledge of Dynamics 365 functional capabilities.
• Organise, manage, and document workshops, meetings, and requirements sessions with client representatives, project stakeholders, and delivery teams.
• Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client requirements.
• Deliver high-quality business and software solutions and services to clients, ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations.
• Contribute to Pre-Sales activities as required, including building demo and proof-of-concept solutions for various client presentations.
• Support practice development activities such as defining and configuring industry-specific solutions.

Requirements:

• Broad understanding of Microsoft Dynamics 365 (Customer Engagement) functionalities.
• Ability to leverage the broader Microsoft stack to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365).
• Willingness to develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps and studying for certifications to ensure delivery of best solutions to clients.
• Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates, and add-ons.
• Understanding of scope (creep) and use of change control processes.
• Delivery of end-user training to clients and colleagues where applicable.
• Identify business/project risk and communicate as necessary.
• Microsoft Dynamics CRM Certifications, ideally most current versions are desirable.
• Preferably a University graduate with relevant degree within a computing or business discipline.
• Experience in consulting and good presentation skills.
• Confident in own ability and demonstrates this to clients and colleagues.
• Works independently as well as in a team environment.
• Good, clear communication skills.
• Ability to manage time and prioritise multiple tasks accordingly.
• Good problem-solving capabilities.
• Client-centric approach with emphasis on client satisfaction.
• Confidence to reach out to more senior colleagues for guidance and advice.
• A proven track record of successful implementation of several solutions within medium to large client companies, preferably across several business verticals.
• Experience in a delivery-orientated IT environment using waterfall and agile methodologies.
• Business process mapping, modelling, and documentation knowledge.
• Minimum 3-5 years hands-on proven functional experience in Power Platforms configuration, standard customisation, standard workflows, dashboards, flows, forms, views, and standard reports development.
• Proven ability to develop a clear understanding of clients' needs and incorporate them into a solution.
• Beneficial to have experience of Azure DevOps.
• Knowledge and understanding of capabilities of D365 CE functional areas in four of the following modules: Sales Management, Marketing, Customer Service Management, Field Services & Project Services Automation.

What We Offer:

• A competitive salary and benefits package.
• A range of training and development opportunities to support your career growth.
• The opportunity to work on exciting projects and deliver high-quality solutions to clients.
• A collaborative and supportive team environment.
• The chance to make a real difference in the lives of our clients and their customers.