Malta ITIL Service Delivery Manager

3 days ago

Bratislava, Bratislavský Kraj, Slovakia beBeeServiceDeliveryManager Full time €55,000 - €85,000

Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

This role involves working as an end-to-end Service Delivery Manager within our IT Support/Managed Services environment. The successful candidate will have a strong commercial acumen, excellent communication skills, and experience of managing teams to deliver high-quality services to customers.

The job holder will be responsible for ensuring that customer service contracts are renewed year on year, managing financial aspects of customer service contracts, and coordinating efforts between onshore, nearshore, and offshore teams.

In addition to this, the role will involve tracking performance of services, preparing reporting on SLAs & KPIs, and producing regular management reports for customers.

Responsibilities
  • Provide end-to-end ownership of customer service contracts
  • Build relationships with customers to ensure renewals year on year of managed service contracts
  • Manage financial responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
Requirements
  • Minimum of 7 years' service delivery management experience working within an IT Support/Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Demonstrable problem-solving skills
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified
Benefits

You'll receive relocation support, a VISA package, and other benefits.

About Us

We're a dynamic company committed to providing high-quality services to our customers. We believe in creating an environment where you can grow professionally and personally. Join us and take your career to the next level

  • ERP Delivery Lead

    3 days ago

    Bratislava, Bratislavský Kraj, Slovakia beBeeProjectManager Full time €60,000 - €80,000

    Our company is seeking a skilled Project Manager to lead project delivery teams in a fast-paced environment. This career development opportunity involves managing projects around the Microsoft Dynamics platform, ensuring timely completion and high-quality results.Key responsibilities include determining implementation methods, monitoring project progress,...

  • Global Data Solutions Leader

    3 days ago

    Bratislava, Bratislavský Kraj, Slovakia beBeeData Full time €900,000 - €1,200,000

    Senior Data Solutions ArchitectWe are seeking an experienced Senior Data Solutions Architect to join our team in Malta. As a key member of our data delivery team, you will be responsible for architecting, designing, and implementing large-scale data platforms, business intelligence solutions, and analytics platforms.

  • Malta D365 CE Lead Functional Consultant Role

    3 days ago

    Bratislava, Bratislavský Kraj, Slovakia beBeeFunctionalConsultant Full time €90,000 - €120,000

    Our client's Microsoft Business Solutions team is a dynamic and fast-growing company, providing clients with the ability to keep up with the ever-changing digital world by implementing Microsoft software.This role is key to our client's customer delivery of Microsoft Dynamics 365 solutions. It is an exciting opportunity to join a rapidly developing business...

  • Client Solutions Manager

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia Uplift People Consulting Full time

    About UpliftUplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment...

  • Senior Client Manager

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia beBeeAccount Full time

    The ideal candidate will possess a solid understanding of the gaming industry and be able to articulate this knowledge to clients. Key responsibilities include developing and implementing customer account plans that drive business objectives, maximizing share of wallet, and fostering strong relationships with customers. The successful applicant will also...

  • Business Solutions Expert

    3 days ago

    Bratislava, Bratislavský Kraj, Slovakia beBeeDynamics Full time €60,000 - €80,000

    Job Title: Business Solutions ExpertWe are seeking an experienced Business Solutions Expert to join our team. As a key member of our delivery team, you will be responsible for designing and implementing business solutions using Microsoft Dynamics 365.The ideal candidate will have a broad understanding of Microsoft Dynamics 365 functionalities and the ability...

  • Dynamic Solutions Architect

    3 days ago

    Bratislava, Bratislavský Kraj, Slovakia beBeeSolution Full time €90,000 - €120,000

    At the forefront of digital transformation, our esteemed client is seeking a seasoned Dynamics 365 Solution Architect to spearhead the delivery of their Microsoft Dynamics 365 solutions.">The successful candidate will lead technical forums and communities, sharing knowledge with peers while driving adoption of new features and technology across the Microsoft...

  • B2B Account Manager

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia 3 Oaks Gaming Full time

    Who We AreEstablished in 2021, 3 Oaks Gaming is a fast-growing distributor of high-quality slot games and marketing tools for regulated markets across the globe. We are driven to provide the best experience for players, incorporating engaging math balancing and unique promo tool mechanics. Our portfolio marries innovative mechanics with a distinct graphical...

  • Dynamics 365 F&O Functional Leadership Professional

    3 days ago

    Bratislava, Bratislavský Kraj, Slovakia beBeeFunctionalConsultant Full time €60,000 - €90,000

    Job TitleWe are seeking a skilled Dynamics 365 Functional Lead Consultant to join our team. In this role, you will be responsible for leading and managing a team of consultants, collaborating with onsite engagement teams and clients to gather requirements, determine expectations, and finalize deliverables.The successful candidate will have a strong...

  • Digital Advertising Strategist

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia beBeeClient Full time

    Job Description:The ideal candidate for this role will be responsible for overseeing the onboarding process of new clients and establishing long-term relationships with existing clients. This includes collaborating with clients to develop tailored advertising strategies that align with their business objectives, continuously optimizing campaigns for maximum...