Junior Customer Service Agent

Summary: Junior Customer Service Agent role at Just Eat Takeaway.com, responsible for answering client and restaurant queries via phone, chat and email, and resolving order-related issues.

At Just Eat Takeaway.com, we're a leading global online food delivery marketplace, connecting millions of active customers with hundreds of thousands of connected partners in countries across the globe. Our mission is to empower every food moment around the world, whether it's through customer service, coding or couriers.

As a Junior Customer Service Agent, you'll be the face of our company, interacting with customers and partners via phone, chat and email. You'll be responsible for answering a range of queries, from delayed orders to restaurant requests, and communicating solutions in a clear and friendly way. You'll also be expected to:

• Communicate with customers and partners using email, chat and phone
• Answer customer queries in a timely and professional manner
• Update information about restaurants in our system, such as opening hours and menus
• Resolve order-related issues and ensure timely order confirmation
• Collaborate with your teammates to ensure high-level customer satisfaction

To succeed in this role, you'll need to be passionate about delivering service excellence and achieving satisfaction. You'll also need to be a competent PC user, able to multitask and toggle between multiple systems. Effective communication skills, both written and verbal, are essential, as is an eye for detail and a resilient approach.

As a member of our team, you'll have the opportunity to develop and grow alongside top talent in one of the world's leading food delivery companies. We offer a competitive salary, fully paid training, and the chance to work in a fast-growing global company with many career possibilities.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. We're a fun, fast-paced and supportive company, celebrating every aspect of our employees. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.