Customer Service Agent with Italian

2 weeks ago

Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

What you will do

Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.

How you will do it

Sales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.

  • Register and maintain customer data and records

  • Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims

  • Cooperate with sales representatives – communicate prices, specific agreements with customers, incoterms between the customer and JCI

  • Act as customer's main speaking partner, identify customer needs, resolve "conflicts", build and nurse customer relationship/intimacy

  • Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands

  • Coordinate shipping instructions from customer to Logistics Specialist

  • Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement dates

Purchase order: Handle orders towards different factories

  • Register new suppliers of goods & services

  • Place purchase requisitions (PR) and send requests for PO creation or necessery adjustments

  • Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.

  • Hand over the packing lists to Logistics Specialist

  • Maple – handle enquiries from AP team

Shipping: Closely cooperate with Logistic Specialist – provide all the transport related instructions such as packing list and other specific information needed for transport booking

Claims: Register warranty claims and act as customer's primary point of contact throughout the claim process

Other areas:

  • Handle internal orders (provide services for other departments)

  • Provide team backup at absences and high workload

What we look for

  • High school degree or higher

  • Italian and English language fluently

  • PC skills – MS Office, intermediate level

  • Knowledge of customs clearance procedures, logistics are advantage

  • Customer oriented with focus to details

  • Team player

  • Previous experiences in customer services are advantage

Our Benefits

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1300 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our Culture

At Johnson Controls you'll have the opportunity to work on some of the most exciting projects in today's market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. 

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. 

#LI-Hybrid

#LI-JT1

  • Customer Service Agent I

    4 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    What you will doProvide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.How you will do itSales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice...

  • Marketing Director

    6 days ago

    Bratislava, Bratislavský Kraj, Slovakia TESCO STORES SR, a.s. Full time

    Your BenefitsAs a Marketing Director - Customer Experience, you will have the opportunity to work with a talented team and contribute to the success of our organisation. We offer a range of benefits including professional development opportunities, flexible working arrangements, and a competitive salary.About Us:We are a dynamic and innovative company that...

  • Career Accelerator in E-commerce

    4 hours ago

    Bratislava, Bratislavský Kraj, Slovakia TESCO STORES SR, a.s. Full time

    About TESCO STORES SR, a.s.TESCO STORES SR, a.s. is a leading retail company that offers a wide range of products and services to its customers. Our mission is to provide excellent customer service and to be a leader in the retail industry.

  • Collections Analyst with French

    3 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Are you looking for a job where your language skills can truly contribute to the organization's success? If so, we have an exciting opportunity for you. Whether you have previous experience or not, we'd like to hear from people who are career focused and willing to learn.What you will doAs a Collections Analyst in our Order to Cash (OTC) team you will work...

  • Collections Analyst

    2 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Are you looking for a job where your language skills can truly contribute to the organization's success? If so, we have an exciting opportunity for you. Whether you have previous experience or not, we'd like to hear from people who are career focused and willing to learn.What you will do As a Collections Analyst in our Order to Cash (OTC) team you will work...

  • Tesco Online Department Programme

    4 hours ago

    Bratislava, Bratislavský Kraj, Slovakia TESCO STORES SR, a.s. Full time

    A Career in Tesco's Online DepartmentWe are looking for talented individuals to join our online department, where you will have the opportunity to work on enhancing our e-commerce platform, improving user experience, and driving online sales. As an e-commerce specialist, you will be involved in every aspect of our online operations, from website development...

  • Tesco Central Europe Leadership Programme

    4 hours ago

    Bratislava, Bratislavský Kraj, Slovakia TESCO STORES SR, a.s. Full time

    What We OfferWe are looking for passionate and dedicated individuals who are excited about change and thrive on solving problems. As a member of our team, you will have the opportunity to manage complex projects from start to finish, work on projects aimed at improving and simplifying everyday processes in our stores, and be at the forefront of introducing...

  • Career Accelerator in Tesco Central Europe

    4 hours ago

    Bratislava, Bratislavský Kraj, Slovakia TESCO STORES SR, a.s. Full time

    Unlock Your Potential with Our Development ProgrammeAre you ready to take your career to the next level? At TESCO STORES SR, a.s., our 2-year Development Programme is designed to help you grow, innovate and make a real impact in our Central European business. Gain hands-on experience, learn from top leaders and shape your future.Gaining practical knowledge,...

  • Procurement Costing Administrator

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    What you will do:The Procurement Item Master (IM) and Blanket Purchase Agreement (BPA) Costing Administrator is responsible for overseeing all aspects of IM BPAs and Costing administration. This role ensures that all Procurement elements within the IM are consistently accurate and updated in accordance with established procedures. The Administrator will...

  • Finance Business Partner EMEA Retail

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    General ObjectiveFor our Bratislava Business Center, we are looking for a Financial Controller, who will report directly to the CFO and perform the following tasks:Main ResponsibilitiesManaging the P&L with the objective of analyzing the accuracy of financial data and preparing reports aimed at analyzing the profitability of different business lines.Managing...

  • EMEALA Program Manager

    2 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    What you will doThis position is responsible for driving and program managing various growth initiatives, tracking, analyzing, and communicating performance to internal and external stakeholders.The role involves leading and managing growth programs, ensuring that each function delivers on its commitments to meet program schedules and outcomes. The Program...

  • Controls Systems Technician

    3 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Johnson Controls is looking for a System Commissioning Engineer to join our team. This role is perfect for recent graduates who are eager to start their careers in engineering. You will be responsible for commissioning systems using Johnson Controls tools, troubleshooting basic HVAC, electrical, and automation issues, and loading controller software.What You...

  • Controls Systems Technician

    2 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Johnson Controls is looking for a System Commissioning Engineer to join our team. This role is perfect for recent graduates who are eager to start their careers in engineering. You will be responsible for commissioning systems using Johnson Controls tools, troubleshooting basic HVAC, electrical, and automation issues, and loading controller software.What You...

  • Controls Systems Technician

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Johnson Controls is looking for a Controls Systems Technician to join our team. This role is perfect for recent graduates who are eager to start their careers in engineering. You will be responsible for commissioning systems using Johnson Controls tools, troubleshooting basic HVAC, electrical, and automation issues, and loading controller software.What You...

  • CE Graduate Programme

    8 hours ago

    Bratislava, Bratislavský Kraj, Slovakia TESCO STORES SR, a.s. Full time

    JUMP INTO YOUR CAREER IN TESCO AND THRIVE IN THE PROJECT MANAGEMENTAre you ready to take your career to the next level? At Tesco, our 2-year Development Programme is designed to help you grow, innovate, and make a real impact in our Central European business. Gain hands-on experience, learn from top leaders, and shape your futureThe application deadline is...

  • Senior Project Manager for ERP Transformation

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    What you will doAs a Senior Project Manager, you will be part of the IT Enterprise Organization. You will manage a range of medium to high complexity projects, directly impacting business value and outcomes. Your responsibilities will include project governance, planning, reporting, risk and issue management, budgeting, and communication across teams and...

  • Junior IT Business Analyst

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    What you will do Join Johnson Control's transformative journey as we modernize our business processes through technology. As an IT Business Analyst, you will play a crucial role in connecting our business objectives with innovative IT solutions. Your responsibilities will include aligning strategic goals, identifying opportunities for process improvement,...

  • IT Business Analyst for Salesforce

    4 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    What you will doWe are seeking a customer-oriented technical Business Analyst to help deliver initiatives across Salesforce CRM Sales Cloud, Anaplan, Oracle CPQ & Subscription Management Cloud within the EMEALA region, primarily focusing on Salesforce Sales Cloud & Anaplan.How you will do itCollaborate with business stakeholders, business analysts, delivery...

  • IT Business Analyst EMEA

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    What you will doJohnson Controls is undergoing a significant business transformation program, with many initiatives being technology-enabled. As an IT Business Analyst, you will support the alignment of Business and IT objectives, identify opportunities for process advancement leveraging technology, and contribute to business capability and technology...

  • HR Professional with German

    7 days ago

    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    What you will doResponsible for preparing administrative personnel measures in the support area (including the creation of employment contracts, and documents related to terminations, partial retirement, compromise agreements, addendums, transfers and measures to reduce absences, reference letters).Responsible for providing comprehensive and needs-based...