Machine Learning Expert for ContactOne

3 weeks ago

Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

Bring the ContactOne AI solutions to the next level by understanding problems and integrating new solutions ContactOne is the one place to go for SwissRe employees and SwissRe clients which makes it quick and easy to get what they need from the Group (this includes client-facing solutions and services from Information Technology, Corporate Real Estate & Services, Human Resources, Communications, Global Business Services, Legal & Compliance).

About the Role

We are looking for a new team member with strong expertise in all aspects of machine learned models and generative AI, in particular large language models (LLMs).

Now we are working with the Azure OpenAI service and GPT4 and GPT3.5 to get on top of our complex content landscape. We are also looking into the developments with Copilot and ServiceNow NowAssist. We are using these approaches with the aim to boost our virtual agent, who helps to answer questions from employees worldwide and avoids, that unnecessary tickets are created. The AI space is moving and changing fast, if you're ready to move fast, then this is your job

The ideal candidate has a track record on using their skills to support and enhance business processes and outcome. They are strong in communication and eager to extend their competencies, both technical and regarding collaboration with colleagues.

Key resposibiltiies:

  • You will be responsible for the development, validation, and performance of the solutions you are working on. Your peers are business analysts, service experts and platform engineers, and you will jointly deliver text analytics solutions for customer service. Your focus will be to ensure that Swiss Re's customer service maturity regarding large language model usage increases.
  • You will develop or configure machine learning models, NLU and LLM-based solutions for information extraction, classification, question answering and more, leveraging prompt tuning or model fine-tuning as appropriate.
  • You will closely collaborate and coordinate with customer service professionals and translate business requirements into technical requirements.
  • You will liaise with internal stakeholders working in the field of NLP

About the Team

You'll be part of the global Contact One Customer Service team, where we use AI and digital tools to simplify services for our clients. Our goal is to provide top-notch customer experiences. Our external clients and employees can reach us through the Contact One portal, chat, phone, and email. Digital Customer Service brings together various knowledge sources to offer consistent, context-aware support across all channels. We're creating Contact One as a one place to go, with quick and easy access to support daily operation.

The Business Engineering & Architecture Team works in an agile way, helping all Contact One Product Areas to reach their objectives. We utilize the ServiceNow platform and its applications in IT Service Management, IT Operations Management, Customer Service Management, Facility Management, and more.

About You

The ideal candidate has a track record on using their skills to support and enhance business processes and outcome. They are strong in communication and eager to extend their competencies, both technical and regarding collaboration with colleagues. They enjoy discovering and understanding business goals, crafting scalable solutions, and working on them self-sufficiently.

Essentials

  • Experience and trained in Computer Science, Artificial Intelligence, or a related field
  • Solid experience in applying Computational Linguistics or Language Technology to business problems, ideally in a customer service department.
  • Ability to draw from a wide range of methodologies, from regular expressions over statistics to machine learning and generative AI.
  • Ongoing professional development in machine learning and artificial intelligence domains is expected.
  • Strong communication skills to effectively collaborate with both technical and non-technical stakeholders.
  • Ability to handle own workload; self-directed and autonomous.
  • Ability and passion to work in a global and multicultural environment.

Nice to haves

  • Experience with Azure services or ServiceNow is an advantage
  • If you can code in Python, Java, or other languages, that's a bonus, but it's not a deal-breaker since you'll be working with dev ops teams.

For Slovakia the base salary range for this position is between EUR 2,100 and EUR 3,400 per month (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,

• the applicant's own profile including education/qualifications, expertise, specialization, skills and experience.

In the situation where you significantly exceed the requirements, the offered salary may be above the advertised range.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

#LI-Hybrid


About Swiss Re


Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.


Keywords:
Reference Code: 130127

  • IT Security Governance Expert

    7 days ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    IT Security Governance Expert Join our team of cybersecurity professionals and contribute to making the world more resilient. As an IT Security Governance Expert, you will play a pivotal role in analysing, simplifying, and enhancing our security practices, ensuring meticulous process efficacy. About the Team The Security Team at Swiss Re is dedicated to...

  • IT Security Governance Expert

    3 days ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    IT Security Governance ExpertJoin our team of cybersecurity professionals and contribute to making the world more resilient. As an IT Security Governance Expert, you will play a pivotal role in analysing, simplifying, and enhancing our security practices, ensuring meticulous process efficacy.About the TeamThe Security Team at Swiss Re is dedicated to...

  • Senior ML Engineer

    2 months ago

    Bratislava, Bratislavský Kraj, Slovakia Zurich Insurance Company Ltd. Full time

    Our OpportunitySenior Machine Learning Engineer #LI-Remote Developing and implementing machine learning models and algorithms to address specific business problems in insurance and integrating these solutions into products and services. Your role As a ML Engineer, your main responsibilities will include:Design and develop machine learning models to solve...

  • AI Platform Engineer

    3 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Zurich Insurance Company Ltd. Full time

    Our opportunity AI Platform Engineer #LI-Remote We are seeking a dedicated platform engineer to support the GEN AI Platform. The GenAI Platform, is a dedicated infrastructure for Generative AI projects and products, supporting development and exploration through Proof of Concepts (PoCs), demos, and use cases. It includes three primary products: GenAI Lounge:...

  • Junior Data Engineer

    3 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    About the role:We are a team of data engineers & analytics professionals working on financial data. We have just moved closer into the financial world and are looking for a new colleague who is interested in supporting in explorative and other analytics projects. Our focus is not only on statistical modelling, but we also enjoy data engineering and bringing...

  • Junior Analytics Specialist

    3 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    About the role:We are a team of data engineers & analytics professionals working on financial data. We have just moved closer into the financial world and are looking for a new colleague who is interested in supporting in explorative and other analytics projects. Our focus is not only on statistical modelling, but we also enjoy data engineering and bringing...

  • AI Platform Engineer

    2 months ago

    Bratislava, Bratislavský Kraj, Slovakia Zurich Insurance Company Ltd. Full time

    Our opportunity AI Platform Engineer #LI-Remote Your role As an AI Platform Engineer, your main responsibilities will include:Implementation and continuous improvement of the Gen AI platform. Support deployment of Gen AI solutions and reusable services that addresses specific business problems in insurance. Your Skills and ExperienceAs an AI Platform...

  • SuccessFactors LMS Analyst

    4 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Takeda Pharmaceutical Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • SAP ABAP HANA Developer

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    SAP SubLedger Integration Developer The SAP SubLedger Integration squad is part of the financial accounting and reporting platform introduced in a multi-year innovation program, redefining and harmonizing the technology and operating model for all Swiss Re Business Units. As a SAP ABAP & HANA Developer, you will build and operate the GL Connector and complex...

  • Web Services Developer

    3 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    Join Our Team as a Data Engineer - Web Services Developer at Swiss ReImagine yourself as an integral part of a global team of expert developers and engineers, where your enthusiasm for learning, technical curiosity, and collaborative spirit drive the success of cutting-edge web services at Swiss Re. Here, you'll help shape the future of our digital...

  • Compliance Analyst

    4 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    Picture this, you wake up as a passionate and innovative Compliance team member, and you help the company remain on a path of a long-term sustainable performance and integrity. You support our colleagues across the company on a range of topics all connected to compliance with data protection and privacy obligations. You enjoy applying your analytical skills...

  • Compliance Analyst

    5 days ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    Picture this, you wake up as a passionate and innovative Compliance team member, and you help the company remain on a path of a long-term sustainable performance and integrity. You support our colleagues across the company on a range of topics all connected to compliance with data protection and privacy obligations. You enjoy applying your analytical skills...

  • Cloud Engineer

    2 months ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    About the Team:Join us as a core member of a new team to build and support modern data analytics platform for Swiss Re's international group of Risk Consulting specialists, who provide risk knowledge to Swiss Re clients around the world. About the Role:As an Cloud Engineer, you will be building and supporting this new capability using most advanced Microsoft...

  • Data Platform Engineer

    2 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Takeda Pharmaceutical Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • LMS Platform Owner

    1 month ago

    Bratislava, Bratislavský Kraj, Slovakia Takeda Pharmaceutical Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Account Manager

    2 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia Cpl Full time

    This hands-on role is an opportunity to become an expert in your field. You'll help build sustainable success for our valued vendors and empower them to reach more customers worldwide. You'll provide strategic guidance and education to help optimize their performance through consultancy, process improvements and self-service solutions.ResponsibilitiesConnect...

  • Storage Specialist

    3 weeks ago

    Bratislava, Bratislavský Kraj, Slovakia HPE Full time

    Storage Specialist This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they...

  • Account Manager

    2 months ago

    Bratislava, Bratislavský Kraj, Slovakia Cpl Full time

    This hands-on role is an opportunity to become an expert in your field. You'll help build sustainable success for our valued vendors and empower them to reach more customers worldwide. You'll provide strategic guidance and education to help optimize their performance through consultancy, process improvements and self-service solutions.ResponsibilitiesConnect...

  • Account Manager

    2 months ago

    Bratislava, Bratislavský Kraj, Slovakia Cpl Full time

    This hands-on role is an opportunity to become an expert in your field. You'll help build sustainable success for our valued vendors and empower them to reach more customers worldwide. You'll provide strategic guidance and education to help optimize their performance through consultancy, process improvements and self-service solutions.ResponsibilitiesConnect...

  • Junior Investment Analyst

    7 days ago

    Bratislava, Bratislavský Kraj, Slovakia Swiss Re Full time

    Investment Accounting Analyst Join our Investment Accounting department, a team of experts dedicated to providing accurate and timely financial information to support business decisions. As an Investment Accounting Analyst, you will play a key role in ensuring the integrity and reliability of our financial data. About the Role Prepare comprehensive...