Production Operations Specialist

5 days ago

Bratislava Bratislavsky kraj Slovak Republic, Slovakia beBeeService Full time

Key Roles and Responsibilities:

  • We are seeking a highly skilled technical professional to fill the position of Production Support Specialist. The ideal candidate will have a strong background in ServiceNow, as well as excellent problem-solving skills and the ability to work effectively under pressure.

About the Role

This is a critical role that requires a proactive approach to solving complex problems. The successful candidate will be responsible for ensuring the stability and efficiency of our Voice Portfolio, leveraging their expertise in ServiceNow to triage incidents, investigate root causes, and drive operational improvements.

This position offers exceptional opportunities for growth and impact, allowing you to expand your technical and leadership skills within a forward-thinking organization. There are opportunities for improving your automation and AI skills.

This role requires the candidate to work during US hours, with shift rotations possible based on capacity needs.

Key Responsibilities

  • Incident Management: Act as the point of escalation for high-priority incidents, diagnose issues within the ServiceNow platform, and ensure seamless integration with other enterprise systems.

  • Root Cause Analysis (RCA): Leverage your technical expertise to investigate root causes of recurring issues, assign them to the appropriate teams, and provide actionable recommendations for resolution based on existing knowledge.

  • Documentation & Process Optimization: Create high-quality documentation for technical workflows, incident resolutions, and system processes. Identify areas for improvement and proactively suggest enhancements to operational procedures.

  • Collaboration: Partner closely with business stakeholders, internal support teams, and cross-functional technical teams to ensure timely resolution of issues and alignment on priorities.

  • ServiceNow Expertise: Analyze and troubleshoot ServiceNow workflows, scripts, and integrations.

Required Skills and Qualifications

  • ServiceNow Expertise: Demonstrated understanding of ServiceNow fundamentals, including workflows, scripting, integrations, and core system architecture. Hands-on experience and a solid grasp of the platform's core capabilities are essential.

  • Technical Acumen: Proficiency in JavaScript for troubleshooting and minor development tasks within the ServiceNow environment.

  • Problem Solving: Strong analytical mindset with the ability to dissect complex technical issues and identify root causes.

  • Communication Skills: Exceptional verbal and written communication skills in English, with the ability to articulate technical concepts to both technical and non-technical stakeholders.

  • Adaptability Under Pressure: Proven track record of performing effectively in fast-paced, high-pressure environments.

  • US Hours Availability: Willingness to work full-time during US hours to ensure seamless collaboration with the US-based team and business stakeholders.

Benefits

This position offers a competitive salary and benefits package, including regular working hours, 40 hours per week. The actual salary is based on skills, experience, and knowledge.

This role is located in Bratislava, Slovakia.

We are an equal opportunity employer and welcome applications from all qualified candidates.

  • Senior Technical Consultant

    2 weeks ago

    Bratislava, Bratislavsky kraj, Slovak Republic, Slovakia beBeeTechnical Full time

    Job Opportunity:We are seeking a seasoned Technical Expert to join our team in a fixed-term, 3-year maternity cover role. This is an office-based position operating during EMEA working hours.About the Role:You will provide advanced technical expertise, strategic guidance, and hands-on support to internal teams and clients. Your primary focus will be on...

  • Business Operations Specialist

    6 hours ago

    Bratislava, Slovakia beBeeDuties Full time

    We are seeking a dedicated Business operations specialist to join our team and play a pivotal role in ensuring the smooth execution of subcontracting processes and legal compliance.As a key member of our team, you will be the main point of contact for vendors, clients, and internal teams, facilitating effective communication and documentation.Your strong...

  • Master Data Specialist

    5 days ago

    Bratislava, Slovak Republic, Slovakia beBeeData Full time

    Job TitleArea Data Management Services Business PartnerKey responsibilities include ensuring the timely availability and ongoing quality of master data within a designated area.This role supports critical business transactions and processes across functions, including Customer Service, Planning, Order-to-Cash (OTC), Distribution, Finance, and Sales.About...

  • Motion Control Specialist

    1 week ago

    Nove Meso nad Vahom, Trenčiansky kraj, Slovakia beBeeMotionControl Part time

    **Job Opportunity: Motion Control Specialist**We are seeking a skilled professional to join our team as a Motion Control Specialist. In this role, you will be responsible for scanning documents and providing ME support.Scanning documents with high accuracy and efficiencyProviding ME support to ensure smooth operations**About Our Company**Our company is a...

  • Finance Operations Specialist

    2 weeks ago

    Bratislava, Slovakia beBeeCustomer Full time

    We are looking for a skilled Finance Operations professional to join our team.">The ideal candidate will have experience in managing customer liabilities, reviewing and monitoring AR Aging Reports, and communicating with customers via emails and phone calls.Responsibilities include reconciling Amazon's open receivables with customers, working effectively...

  • Strategic Clinical Insights Specialist

    2 weeks ago

    Bratislava, Slovakia beBeeClinicalBusinessIntelligence Full time

    As a Clinical Business Intelligence Associate, you will play a pivotal role in driving clinical trial efficiency and strategic product development by developing high-quality reports and technical solutions.Key Responsibilities:Report Development: Develop and execute clinical data and operational reports with precision and attention to detail.Collaboration:...

  • Daily Banking Operations Specialist with Expertise

    11 hours ago

    Bratislava, Slovakia beBeeSkill Full time

    Financial Analyst Position OverviewING HUBS Bratislava's purpose is to empower people to stay ahead in life and business.The client services department supports Hungarian corporate clients with daily operational tasks, including current accounts, payments, electronic banking, and confirmations. We are seeking a skilled professional to join our international...

  • Electrical Equipment Maintenance Specialist

    2 weeks ago

    Bratislava, Slovakia beBeeEfficiency Full time

    Electrical Equipment Maintenance SpecialistWe're looking for an experienced Electrical Equipment Maintenance Specialist to join our team. In this role, you'll be responsible for ensuring the reliability and efficiency of electrical equipment.This is a challenging and rewarding opportunity to work with cutting-edge technology and make a real impact on our...

  • Senior International Payroll Specialist

    1 week ago

    Bratislava, Bratislavský Kraj, Slovakia beBeePayroll Full time

    International Payroll Specialist">We are looking for a skilled Payroll Analyst to join our team in Bratislava or Prague. This is an excellent opportunity for you to work with international clients and develop your career by joining our Payroll Academy.">Improve processes in cooperation with the Operational Excellence team.Develop your skills by running your...

  • Global Taxation Specialist

    6 days ago

    Bratislava, Slovakia beBeeTaxation Full time

    Job DescriptionWe are seeking a highly skilled Global Taxation Specialist to join our team based in Bratislava. This role will involve working with global tax calculation services, providing end-to-end solutions to Amazon and its merchants.The ideal candidate will have a strong background in indirect taxation and excellent analytical skills. They will be...