
Tech Solutions Specialist
6 days ago
This position focuses on providing technical support to users, troubleshooting issues and resolving problems across various applications.
- Fundamental duties will include resolving tickets related to technical questions and issues.
- Support the customer throughout the problem-solving process.
- Test and reproduce errors in the tool, analyze defects in the application.
- Troubleshoot and resolve existing issues/assess new problems.
- Maintain accurate documentation of processes and procedures.
- Develop expertise in specific application modules and provide guidance to end-users.
- Communicate and collaborate with other support teams for a seamless customer experience.
We seek individuals who are proactive, have excellent communication skills, and can effectively work independently or as part of a team.
- Able to communicate fluently in English.
- Dynamic personality with a willingness to take ownership of problems and solutions.
- Good analytical thinking and problem-solving skills.
- Customer-focused with excellent service-oriented attitude.
- Prior experience with CRM systems is beneficial.
As an employee, you can expect a range of benefits that enhance your overall job satisfaction and well-being.
- Flexible working hours and option to work from home.
- Daily working time: 7hrs 45min instead of standard 8hrs.
- Access to fully equipped gym and game room.
- Refreshments and meals provided.
- Ongoing learning opportunities and professional development.
- Regular social events and team-building activities.
We value our employees and strive to create a positive and inclusive work environment.
- Sick leave compensation: up to 80% of monthly salary.
- Life insurance contribution: up to 22.14 EUR/month.
- Third-pillar pension contribution: up to 3% of monthly salary.
- Access to external mental health support services.
- Extra personal days per year.
- Referral program for friends and family.
Please note that the minimum salary component will be discussed and negotiated during the interview process.
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