Tech Solutions Specialist

6 days ago


Bratislava, Slovakia beBeeDevelopment Full time
Technical Support Role

This position focuses on providing technical support to users, troubleshooting issues and resolving problems across various applications.

  • Fundamental duties will include resolving tickets related to technical questions and issues.
  • Support the customer throughout the problem-solving process.
  • Test and reproduce errors in the tool, analyze defects in the application.
  • Troubleshoot and resolve existing issues/assess new problems.
  • Maintain accurate documentation of processes and procedures.
  • Develop expertise in specific application modules and provide guidance to end-users.
  • Communicate and collaborate with other support teams for a seamless customer experience.
About You

We seek individuals who are proactive, have excellent communication skills, and can effectively work independently or as part of a team.

  • Able to communicate fluently in English.
  • Dynamic personality with a willingness to take ownership of problems and solutions.
  • Good analytical thinking and problem-solving skills.
  • Customer-focused with excellent service-oriented attitude.
  • Prior experience with CRM systems is beneficial.
Benefits

As an employee, you can expect a range of benefits that enhance your overall job satisfaction and well-being.

  • Flexible working hours and option to work from home.
  • Daily working time: 7hrs 45min instead of standard 8hrs.
  • Access to fully equipped gym and game room.
  • Refreshments and meals provided.
  • Ongoing learning opportunities and professional development.
  • Regular social events and team-building activities.
What We Offer

We value our employees and strive to create a positive and inclusive work environment.

  • Sick leave compensation: up to 80% of monthly salary.
  • Life insurance contribution: up to 22.14 EUR/month.
  • Third-pillar pension contribution: up to 3% of monthly salary.
  • Access to external mental health support services.
  • Extra personal days per year.
  • Referral program for friends and family.
Terms & Conditions

Please note that the minimum salary component will be discussed and negotiated during the interview process.


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