Customer Support Specialist
1 week ago
We are currently seeking a highly skilled Customer Service Representative to support adult consumers of a leading international lifestyle brand.
This role will be based in Sofia, Bulgaria and requires strong communication and problem-solving skills. The ideal candidate will have excellent English and native or C2-level Czech language proficiency.
The successful candidate will assist with product guidance, order tracking, account management, and general inquiries via phone, chat, and email in a compliance-driven environment.
Key Responsibilities:
- Provide exceptional customer service and resolve issues in a timely and professional manner
- Communicate effectively with customers via multiple channels
- Assist with product inquiries and provide detailed information about products
- Maintain accurate records and reports
Requirements:
- Native or C2-level Czech and strong English language skills
- Excellent communication and problem-solving skills
- Comfort working with digital tools and support systems
- Previous customer service or retail experience is a plus
Benefits:
- Competitive salary with additional annual payments
- Private health insurance & wellness support
- Paid training and structured onboarding
- Career development in a growing international company
- Modern office environment with a collaborative team
We offer a dynamic and supportive work environment that encourages growth and development. If you are passionate about delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.
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