Dynamic Sales Customer Support Role

2 days ago

Bratislava, Bratislavský Kraj, Slovakia beBeeService Full time
Stokke seeks Customer Service Professionals to join their team.

The role requires a unique blend of soft skills and sales-oriented mindset. As the first point of contact, you will engage with customers via phone, email, and chat to provide outstanding service and support. You will identify customer needs and directly recommend products and services to enhance their experience.

  • Engage with customers to provide exceptional service and support.
  • Identify customer needs and recommend relevant products and services.
  • Handle inquiries efficiently, resolving issues and providing solutions in a knowledgeable manner.
  • Meet and exceed sales targets through effective upselling and cross-selling techniques.
  • Maintain a thorough understanding of client products and promotions to provide accurate information to customers.

Requirements:

What skills & experience you'll bring to us?

  • Fluent written and spoken English, Polish, and another EU Language (Spanish, Italian, French, or German).
  • Proven experience in customer service and sales, preferably in a call centre or retail environment.
  • Excellent communication skills to build rapport with customers.
  • Strong problem-solving skills and ability to think critically under pressure.
  • Sales-driven mindset with a track record of meeting and exceeding targets.
  • Ability to work independently as well as part of a team to achieve common goals.
  • Proficient in using CRM software and Microsoft Office Suite.
  • A positive attitude and willingness to learn and adapt to changing needs.

Benefits:

What do we offer?

  • Full-time working hours from Monday to Friday.
  • Competitive base salary.
  • Meal voucher.
  • Commuting allowance.
  • Possibility to earn monthly KPI-based incentives.
  • Hybrid working model.
  • Fully paid office training lasting 5–7 weeks.

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