
Billing Operations Lead
1 week ago
Job Summary
We are seeking an experienced professional to lead our Billing & Order Entry Team. As the successful candidate, you will drive positive results by managing timely orders entry and billing, identifying policy inconsistencies, and reporting Key Performance Indicators (KPIs).
About the Role:
Lead a team focused on quality and deadline fulfillment.
Serve as the first point of contact for colleagues across different locations.
Validate necessary approvals for contract value and gross margin.
Ensure contracts contain payment terms as per approvals.
Verify that the gross margin in our Enterprise Resource Planning (ERP) system is not lower than the original contract margin.
Coordinate with Legal, Finance, and Sales teams for error resolution.
Ensure billing activities are performed timely (within Service Level Agreements - SLAs).
Guarantee billing quality by adhering to a billing checklist, ensuring accuracy.
Create and update KPI and ad-hoc reports.
Design, develop, and interpret complex analyses to support management decision-making.
Identify and communicate potential policy and/or operational improvements to enhance billing and order entry process quality.
Adopt, communicate, and enforce credit and payment terms policies.
Key Responsibilities:
Develop and implement strategies to improve team performance and efficiency.
Build strong relationships with internal stakeholders, including Legal, Finance, and Sales teams.
Ensure accurate and timely billing, taking into account contractual agreements and payment terms.
Analyze data to identify trends and areas for improvement.
Provide regular updates and insights to management on team performance and progress.
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