Customer Support Specialist for E-commerce Platform

2 weeks ago


Bratislava, Bratislavský Kraj, Slovakia Grow-Talent Full time

Grow-Talent.com is working with a leading Outsourcing/BPO company that is seeking a skilled Chat Customer Support Representative to provide top-notch support to customers of an e-commerce platform in Slovak.

Position: Full-time Customer Support Specialist

Location: Cluj-Napoca, Romania

Salary and Benefits:

We offer a competitive salary of approximately €1,500-€2,000 per month, depending on experience, plus performance bonuses up to €150 gross monthly. Additionally, we provide attractive benefits including 20 days/year holiday, transportation for day and night shifts, meal tickets (30 RON/day), private medical package, paid professional training, internal development opportunities, discounts with current partners, Gympass monthly subscription, and employee assistance/wellbeing program subscription.

Job Description:

The ideal candidate will be responsible for communicating with customers via email, tickets, and chat to resolve their issues related to products, as well as secure customer retention and contribute to excellent customer support. Key responsibilities include:

  • Providing exceptional customer service via multiple communication channels
  • Managing customer orders and resolving issues efficiently
  • Securing client retention through effective issue resolution and quality support
  • Updating customer databases and documenting activities
  • Reporting common issues to the support team for further escalation
Requirements:

To succeed in this role, you will need:

  • C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
  • B2 English language proficiency
  • Preferable college degree or related work experience
  • Good MS Office skills and familiarity with ticketing systems
  • Excellent customer service skills
  • High motivation and enthusiasm, self-organized approach
  • Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage


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