Slovak Customer Support Expert

3 weeks ago


Bratislava, Bratislavský Kraj, Slovakia Grow-Talent Full time

Grow-Talent.com is collaborating with a leading outsourcing company to recruit a Slovak-speaking customer support representative for an e-commerce platform.

Location: Cluj-Napoca, Romania

Job Summary

We are seeking a highly motivated and skilled individual to provide exceptional customer support via chat, email, and tickets. The successful candidate will be responsible for resolving customer issues, managing orders, and ensuring excellent customer experience.

Key Responsibilities
  • Provide timely and effective customer support via chat, email, and tickets
  • Manage customer orders and resolve any related issues
  • Collaborate with the support team to identify and address common customer concerns
  • Update customer databases and document all interactions
Requirements
  • C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
  • B2 English language proficiency
  • Preferable college degree or related work experience
  • Excellent customer service skills and high motivation
Compensation and Benefits

The salary for this position is estimated at €25,000 per annum, based on the location and industry standards. In addition to the regular salary, you will receive a performance bonus up to €150 per month, transportation reimbursement, and 20 days of paid holiday leave per year.

You will also have access to private medical insurance, meal tickets, and professional training opportunities. Our company offers a dynamic and supportive work environment, with a focus on employee development and well-being.



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