Global Customer Experience Lead

5 days ago

Bratislava, Slovakia beBeeCustomerSuccessManager Full time

Key Role Summary:

We are seeking a highly skilled Customer Success Manager to drive customer satisfaction, loyalty and growth.

This role is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional results through strategic collaboration with cross-functional teams.

Job Description:

The primary objective of this role is to ensure seamless delivery of services to our valued customers. This involves managing continuous contract fulfilment and service profitability by proactively addressing any challenges or issues that may arise.

You will be responsible for defining, implementing and managing globally standardized delivery processes, providing structured reports on service performance, and deriving improvement measures to maintain or meet service profitability while keeping service quality high.

This role requires effective communication skills, with the ability to build strong relationships with customers and internal stakeholders alike. You will be expected to advocate for customer needs within the organization, including project management, service operations and portfolio development.

Required Skills and Qualifications:

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