Customer Service

6 days ago

Bratislava, Bratislavský Kraj, Slovakia CPM International Full time

Stokke is a world-renowned brand committed to fostering the bond between parent and child through innovative design and exceptional quality. As a global leader in premium children's products, they are dedicated to creating furniture and baby gear that combines functionality with exceptional style.

We are seeking motivated and enthusiastic Customer Service & Sales Representatives who are fluent in Polish, English & a 3rd EU Language (either French, Spanish, Italian or German) to join our new and upcoming team. This position requires a unique blend of soft skills and a sales-oriented mindset. You will be the first point of contact for customers and play a key role in ensuring their satisfaction with Stokke's products and services.

What you'll be doing?

  • Engage with customers via phone, email, and chat to provide outstanding service and support.
  • Identify customer needs and directly recommend products and services to enhance their experience.
  • Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
  • Meet and exceed sales targets through effective upselling and cross-selling techniques.
  • Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
  • Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.

Requirements

What skills & experience you'll bring to us?

  • Fluent in written and spoken English, Polish & a 3rd EU Language (either Spanish, Italian, French or German).
  • Proven experience in customer service and sales, preferably in a call centre or retail environment.
  • Excellent communication skills with the ability to engage and build rapport with customers.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Sales-driven mindset with a track record of meeting and exceeding targets.
  • Ability to work independently as well as part of a team to achieve common goals.
  • Proficient in using CRM software and Microsoft Office Suite.
  • A positive attitude and a willingness to learn and adapt to changing needs.

Benefits

What do we offer:

  • Starting date: July/August 2025
  • Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm
  • Competitive base salary of €18,000 gross per annum in addition to:
  • 6,60€/day meal voucher (132€/month).
  • A commuting allowance of €50 per month (€600 per annum).
  • Possibility to earn monthly KPI-based incentives.
  • Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
  • Hybrid working model from our Bratislava location.
  • Fully paid office training lasting 5–7 weeks that optimally prepares you for your job.

Additional Benefits:

  • Multisport Card
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether

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