Customer Support Specialist

2 days ago


Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Customer Support Coordinator. This role plays a crucial part in ensuring a positive experience for our clients by providing prompt, courteous, and effective customer support.

This position is part of our Order to Cash (OTC) team, responsible for working closely with customers in the UK & Ireland to resolve issues and ensure customer satisfaction.

Key Responsibilities

This role involves:

  • Providing exceptional customer service through various channels such as phone and email
  • Logging disputes, advising customers on their account status, invoices, outstanding debt or credit, and payment terms
  • Identifying and analyzing customer needs to offer suitable solutions
  • Collaborating with other departments to resolve complex issues and escalating when necessary
  • Maintaining detailed and accurate records of customer interactions and transactions
  • Collaborating with team members to share knowledge and ensure a consistent customer experience
  • Participating in training sessions and workshops to enhance skills and knowledge
  • Contribute to ongoing efforts to improve customer service processes
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent verbal and written communication skills in English
  • A proactive and positive attitude towards customer interactions
  • The ability to develop and learn new skills
Benefits

Besides working in an international environment, we offer:

  • A regularly monthly bonus after your first six months
  • Meal vouchers
  • A recreation allowance
  • Retail discounts
  • A flexible benefits program that allows you to customize benefits from a selection of 3500 products and services
Our Salary

The gross monthly salary for this position starts from €1300 per month, plus a monthly bonus that starts after your first 6 months. Please note that this is a minimum salary, and our compensation packages are based on your professional experience and qualifications.



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