Slovak Customer Service Representative

1 week ago


Bratislava, Bratislavský Kraj, Slovakia Grow-Talent Full time

Job Opportunity for Slovak Speaker

We are looking for a skilled Slovak-speaking Customer Support Representative to join our team at a leading Outsourcing/BPO company.

About the Role

This is a full-time position as a Chat Customer Support Representative, where you will be responsible for communicating with customers via chat, email, and tickets to resolve their issues related to products.

Key Responsibilities

  • Manage customer orders and ensure timely resolution of customer complaints
  • Secure client retention and contribute to excellent customer support
  • Adhere to given processes and procedures
  • Update customer databases and document activities
  • Report common issues to the support team for further escalations

Requirements

To be successful in this role, you will need:

  • C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
  • B2 English proficiency
  • Preferable college degree or related work experience
  • Good MS Office skills and familiarity with ticketing systems
  • Excellent customer service skills
  • High motivation and enthusiastic approach, self-organized

Benefits

  • Full-time schedule, Monday-Sunday 24/7
  • Sign-on bonus 1500 EUR paid in 11 installments
  • Performance bonus up to 150 EUR gross monthly in addition to the regular salary
  • Attractive remuneration package
  • Transportation for day shifts and night shifts
  • 20 days/year holiday package and an extra day after a year
  • Contract for an undetermined period
  • 5-day training program
  • 6 months accommodation if needed
  • Up to 200 EUR refund from the first travel to Romania
  • Private medical package
  • Paid professional training
  • Internal development opportunities
  • Discounts with our current partners
  • Gympass monthly subscription


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