Slovak Customer Service Representative
1 week ago
Job Opportunity for Slovak Speaker
We are looking for a skilled Slovak-speaking Customer Support Representative to join our team at a leading Outsourcing/BPO company.
About the Role
This is a full-time position as a Chat Customer Support Representative, where you will be responsible for communicating with customers via chat, email, and tickets to resolve their issues related to products.
Key Responsibilities
- Manage customer orders and ensure timely resolution of customer complaints
- Secure client retention and contribute to excellent customer support
- Adhere to given processes and procedures
- Update customer databases and document activities
- Report common issues to the support team for further escalations
Requirements
To be successful in this role, you will need:
- C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
- B2 English proficiency
- Preferable college degree or related work experience
- Good MS Office skills and familiarity with ticketing systems
- Excellent customer service skills
- High motivation and enthusiastic approach, self-organized
Benefits
- Full-time schedule, Monday-Sunday 24/7
- Sign-on bonus 1500 EUR paid in 11 installments
- Performance bonus up to 150 EUR gross monthly in addition to the regular salary
- Attractive remuneration package
- Transportation for day shifts and night shifts
- 20 days/year holiday package and an extra day after a year
- Contract for an undetermined period
- 5-day training program
- 6 months accommodation if needed
- Up to 200 EUR refund from the first travel to Romania
- Private medical package
- Paid professional training
- Internal development opportunities
- Discounts with our current partners
- Gympass monthly subscription
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