Customer Service Representative
2 weeks ago
Location: Remote or Hybrid (Bratislava)
Key Responsibilities:- Customer Assistance: Provide support to customers via phone, email, or social media.
- Problem-Solving: Use diagnostic tools and Excel to resolve technical issues.
- Service Coordination: Coordinate technician visits or arrange for spare parts delivery.
- Product Engagement: Discuss and upsell new or existing products.
- Brand Ambassador: Educate customers on product features.
- Language Skills: Fluent in written and spoken Dutch (C1) and good English skills.
- Location: Eligible to work and reside in Slovakia.
- Customer Service Enthusiast: Passionate about delivering top-notch support.
- Tech-Savvy: Comfortable with MS Office and able to learn diagnostic tools.
- Organized & Calm Under Pressure: Handle tasks efficiently and manage multiple priorities.
- Flexible Work Setup: Choose to work remotely or in a hybrid setup.
- Comprehensive Training: 3 weeks of training to equip you with the skills to succeed.
- Competitive Benefits:
- Meal voucher/day (117/month)
- Commuting allowance of 50/month
- Multisport card for fitness and well-being
- Performance Bonus: Up to 10% of your monthly salary based on KPIs.
- Extra Time Off: 5 paid personal days annually for emergencies.
This is an exciting opportunity to be part of a dynamic team with an innovative company. If you are passionate about customer service, fluent in Dutch, and ready to work in a fast-paced environment, apply now Eligibility to work in Slovakia is required.
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