Customer Service Representative

2 weeks ago


Bratislava, Bratislavský Kraj, Slovakia Cross Border Talents Full time
Job Title: Customer Service Representative

Location: Remote or Hybrid (Bratislava)

Key Responsibilities:
  • Customer Assistance: Provide support to customers via phone, email, or social media.
  • Problem-Solving: Use diagnostic tools and Excel to resolve technical issues.
  • Service Coordination: Coordinate technician visits or arrange for spare parts delivery.
  • Product Engagement: Discuss and upsell new or existing products.
  • Brand Ambassador: Educate customers on product features.
Requirements:
  • Language Skills: Fluent in written and spoken Dutch (C1) and good English skills.
  • Location: Eligible to work and reside in Slovakia.
  • Customer Service Enthusiast: Passionate about delivering top-notch support.
  • Tech-Savvy: Comfortable with MS Office and able to learn diagnostic tools.
  • Organized & Calm Under Pressure: Handle tasks efficiently and manage multiple priorities.
What We Offer:
  • Flexible Work Setup: Choose to work remotely or in a hybrid setup.
  • Comprehensive Training: 3 weeks of training to equip you with the skills to succeed.
  • Competitive Benefits:
  • Meal voucher/day (117/month)
  • Commuting allowance of 50/month
  • Multisport card for fitness and well-being
  • Performance Bonus: Up to 10% of your monthly salary based on KPIs.
  • Extra Time Off: 5 paid personal days annually for emergencies.
Join Our Team:

This is an exciting opportunity to be part of a dynamic team with an innovative company. If you are passionate about customer service, fluent in Dutch, and ready to work in a fast-paced environment, apply now Eligibility to work in Slovakia is required.



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