Customer Service Representative

2 weeks ago

Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Customer Support Coordinator. As a key member of our customer support team, you will play a crucial role in ensuring a positive experience for our clients. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

As an Inbound Customer Support Coordinator in our Order to Cash (OTC) team you will work closely with our customers in UK & Ireland to resolve issues and ensure customer satisfaction.

Key Responsibilities

  • Provide prompt, courteous, and effective customer support through various channels such as phone and email
  • Logging disputes, advising customers on their account status, invoices, outstanding debt or credit, and payment terms
  • Identify and analyze customer needs to offer appropriate solutions
  • Collaborate with other departments to resolve complex issues and escalate when necessary
  • Maintain detailed and accurate records of customer interactions and transactions
  • Collaborate with team members to share knowledge and ensure a consistent customer experience
  • Participate in training sessions and workshops to enhance skills and knowledge
  • Contribute to ongoing efforts to improve customer service processes

Requirements

Essential:

  • Excellent verbal and written communication skills in English
  • A proactive and positive attitude towards customer interactions
  • Willing to develop and learn new skills

Desirable:

  • Experience in customer-facing roles such as customer service, helpdesk, call centre and sales
  • Negotiation skills, collaborative, team player, customer and result-oriented
  • Able to self-manage, with strong organisational skills

What You Will Learn

We provide in-depth training in the following areas:

  • Internal systems and platforms
  • Effective management of customer escalations
  • Dispute management and problem-solving
  • How to discuss accounting-related issues with customers
  • Negotiation skills
  • Effective communication with customers and stakeholders

Working as an Inbound Customer Support Coordinator provides individuals with valuable skillset and experiences that are not only relevant to the customer service field but can also be applied in various aspects of professional and personal life, such as compassion, patience, conflict resolution, adaptability, team collaboration and many more, as well as time management, quality assurance and technical proficiency, etc.

Our Benefits

Besides working in an international environment, you will receive a regularly monthly bonus after first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava-based office include a fitness centre, canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you set up your new life in Slovakia.

The gross monthly salary for this position starts from 1300 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our Culture

At Johnson Controls, you'll have the opportunity to work on some of the most exciting projects in today's market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

#LI-Hybrid

#LI-JT1

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