Customer Service Supervisor

4 weeks ago


Bratislava, Bratislavský Kraj, Slovakia World Courier Slovak Republic s.r.o. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at World Courier Slovak Republic s.r.o. This role is responsible for overseeing customer service activities, ensuring efficient delivery and customer satisfaction during shifts. The ideal candidate will have strong experience in specialty logistics, knowledge of World Courier procedures, and excellent communication skills.

Key Responsibilities
  • Supervise and coordinate customer service activities to ensure efficient delivery and customer satisfaction.
  • Support corporate mission, goals, and management decisions.
  • Strive to increase customer satisfaction through maximum service quality while implementing new quality standards and technologies.
  • Assist colleagues in resolving problems and ensure management is aware of customer complaints.
  • Uphold sound communication and information flow with other teams and departments.
  • Plan and prepare shift schedules.
  • Advise management on planning and execution of staff training.
Requirements
  • Strong experience in specialty logistics.
  • Knowledge of World Courier procedures.
  • Fluent English skills.
  • University degree in a relevant field or equivalent experience.
  • High school diploma and one year of experience in the field or equivalent experience.
  • Ability to act as a "Responsible Person" as required by our Forwarding Agent Operating License.
What We Offer

We provide a comprehensive benefits package, including basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources. Additional country-specific benefits may be provided, details of which vary by location.

Equal Employment Opportunity

We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.



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