Customer Service Expert, Bratislava

2 weeks ago


Bratislava, Bratislavský Kraj, Slovakia Cross Border Talents Full time
About the Role:

We are seeking a skilled Customer Service Representative to join our dynamic team in Bratislava.

As a Customer Service Representative, you will be the primary point of contact for customers, providing assistance and support via phone, email, or other communication channels.

Your key responsibilities will include:

  • Customer Assistance: Handle inbound calls, respond to emails, and provide guidance on orders and troubleshooting technical issues.
  • Problem-Solving: Use diagnostic tools and Excel to help clients resolve technical difficulties.
  • Service Coordination: In more complex cases, coordinate technician visits or arrange for spare parts delivery to clients.
  • Product Engagement: Proactively discuss and upsell new or existing products, sharing your passion for innovation.
  • Brand Ambassador: Educate customers on product features, embodying the values of the brand.

We are looking for a candidate with:

  • Language Skills: Fluency in written and spoken Dutch (C1) and a good command of English for internal communication.
  • Location: Eligibility to work and reside in Slovakia.
  • Customer Service Enthusiasm: A passion for delivering top-notch support via phone, email, or social media.
  • Tech-Savviness: Comfortable with MS Office and able to pick up diagnostic tools quickly.
  • Organizational Skills: Ability to handle tasks efficiently and manage multiple priorities in a fast-paced environment.

As a member of our team, you will enjoy:

  • Flexible Work Setup: Choose to work remotely or in a hybrid setup (within 50 km of Bratislava).
  • Comprehensive Training: 3 weeks of fully office-based training to equip you with the skills to succeed.
  • Competitive Benefits:
    • Meal Voucher: 5.85 per day (117 per month).
    • Commuting Allowance: 50 per month.
    • Multisport Card: For fitness and well-being.
    • Performance Bonus: Up to 10% of your monthly salary based on KPIs.
    • Extra Time Off: 5 paid personal days annually for emergencies.
  • Modern Office: Enjoy a hybrid work model with access to our brand-new, state-of-the-art offices in Bratislava.

This is an exciting opportunity to be part of a dynamic team with an innovative company. If you are passionate about customer service, fluent in Dutch, and ready to work in a fast-paced environment, we encourage you to apply.



  • Bratislava, Bratislavský Kraj, Slovakia Cross Border Talents Full time

    Job Title: Customer Service RepresentativeLocation: Remote or Hybrid (Bratislava)Key Responsibilities:Customer Assistance: Provide support to customers via phone, email, or social media.Problem-Solving: Use diagnostic tools and Excel to resolve technical issues.Service Coordination: Coordinate technician visits or arrange for spare parts delivery.Product...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Customer Support Coordinator. As a key member of our customer support team, you will play a crucial role in ensuring a positive experience for our clients. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion...


  • Bratislava, Bratislavský Kraj, Slovakia Cross Border Talents Full time

    About the RoleWe are seeking a skilled Customer Service Advocate to join our team in Bratislava, Slovakia. As a representative of Cross Border Talents, you will be responsible for delivering top-notch customer support via phone, email, or social media.


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    We are seeking a highly skilled and customer-focused individual to fill the role of Inbound Customer Support Coordinator at Johnson Controls. As a key member of our customer support team, you will play a crucial role in ensuring a positive experience for our clients.The ideal candidate will possess excellent communication skills, problem-solving abilities,...


  • Bratislava, Bratislavský Kraj, Slovakia World Courier Slovak Republic s.r.o. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at World Courier Slovak Republic s.r.o. This role is responsible for overseeing customer service activities, ensuring efficient delivery and customer satisfaction during shifts. The ideal candidate will have strong experience in specialty logistics, knowledge of World...


  • Bratislava, Bratislavský Kraj, Slovakia World Courier Slovak Republic s.r.o. Full time

    {"keyResponsibilities":{"heading":"Key Responsibilities","content":"As a Customer Service Supervisor at World Courier Slovak Republic s.r.o., you will be responsible for supervising and coordinating customer service activities, ensuring efficient delivery and customer satisfaction during shifts.Support corporate mission, goals, and management...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Johnson Controls. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle customer inquiries and requests in...


  • Bratislava, Bratislavský Kraj, Slovakia World Courier Slovak Republic s.r.o. Full time

    Job SummaryWorld Courier Slovak Republic s.r.o. is seeking a highly skilled Customer Service Supervisor to join our team. The successful candidate will be responsible for supervising and coordinating customer service activities to ensure efficient delivery and customer satisfaction.Main ResponsibilitiesSupervise and coordinate customer service activities to...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Inbound Customer Support Coordinator. As a key member of our customer support team, you will play a crucial role in ensuring a positive experience for our clients.The ideal candidate will possess excellent communication skills, problem-solving abilities,...


  • Bratislava, Bratislavský Kraj, Slovakia Grow-Talent Full time

    Job Opportunity for Slovak SpeakerWe are looking for a skilled Slovak-speaking Customer Support Representative to join our team at a leading Outsourcing/BPO company.About the RoleThis is a full-time position as a Chat Customer Support Representative, where you will be responsible for communicating with customers via chat, email, and tickets to resolve their...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Customer Support Coordinator Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Coordinator. As a key member of our customer support team, you will play a crucial role in ensuring a positive experience for our clients.The ideal candidate will possess excellent communication skills,...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Inbound Customer Support Coordinator. This role plays a crucial part in ensuring a positive experience for our clients by providing prompt, courteous, and effective customer support.This position is part of our Order to Cash (OTC) team, responsible for...


  • Bratislava, Bratislavský Kraj, Slovakia Atos Full time

    We are seeking a Cloud Specialized Sales professional to expand our Eviden Cloud business with existing and new customers.About the Role:Expand Eviden Cloud business with existing and new customers independently and in close coordination with industries.Proactively identify and pursue new cloud business opportunities and address the Eviden Cloud portfolio...


  • Bratislava, Bratislavský Kraj, Slovakia Atos Full time

    Job Description: Senior Cloud Solution Architect (m/f/d) A highly experienced Cloud Solution Architect is sought to advise customers on cloud strategies and architectures, creating cloud solution designs, and leading interdisciplinary teams of Cloud Architects and Special Matter Experts. Key Responsibilities: Customer-oriented representation and...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    We are seeking a highly skilled Contract Administrator with Dutch language expertise to join our dynamic team in Bratislava, Slovakia. As a Contract Administrator, you will play a key role in ensuring that our customers receive a first-class service experience.Your primary responsibilities will include managing and processing orders, reviewing and managing...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Join Our Finance and Accounting Rotational Development ProgramWe are seeking highly motivated and talented individuals to join our Finance and Accounting Rotational Development Program at Johnson Controls. This 2.5-year program is designed to develop future experts and leaders in the field of finance and accounting.As a participant in this program, you will...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Join Our Finance and Accounting Rotational Development ProgramWe are seeking highly motivated and talented individuals to join our Finance and Accounting Rotational Development Program at Johnson Controls. This 2.5-year program is designed to develop future experts and leaders in the field of finance and accounting.Program OverviewThe program is an intensive...


  • Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Contract Administrator with Dutch language proficiency to join our dynamic team in Bratislava, Slovakia. As a key member of our team, you will play a vital role in ensuring the smooth operation of our contract administration processes.Key ResponsibilitiesManage and process orders, ensuring...


  • Bratislava, Bratislavský Kraj, Slovakia Atos Full time

    Senior Cloud Solution ArchitectWe seek an experienced Senior Cloud Solution Architect to join our team.The Eviden Cloud team focuses on cloud services and solutions, working with exciting and innovative partners in the rapidly growing business area.As a Senior Cloud Solution Architect, you will advise customers on cloud strategies and architectures, create...

  • Order Specialist

    4 weeks ago


    Bratislava, Bratislavský Kraj, Slovakia Johnson Controls Full time

    Job SummaryWe are seeking a highly skilled Order Specialist/Customer Service Agent to join our team at Johnson Controls. As a key member of our customer service team, you will be responsible for providing exceptional customer service to both internal and external customers.Key ResponsibilitiesHandle customer purchase orders and create sales ordersCooperate...