Customer Service Expert, Bratislava
2 weeks ago
We are seeking a skilled Customer Service Representative to join our dynamic team in Bratislava.
As a Customer Service Representative, you will be the primary point of contact for customers, providing assistance and support via phone, email, or other communication channels.
Your key responsibilities will include:
- Customer Assistance: Handle inbound calls, respond to emails, and provide guidance on orders and troubleshooting technical issues.
- Problem-Solving: Use diagnostic tools and Excel to help clients resolve technical difficulties.
- Service Coordination: In more complex cases, coordinate technician visits or arrange for spare parts delivery to clients.
- Product Engagement: Proactively discuss and upsell new or existing products, sharing your passion for innovation.
- Brand Ambassador: Educate customers on product features, embodying the values of the brand.
We are looking for a candidate with:
- Language Skills: Fluency in written and spoken Dutch (C1) and a good command of English for internal communication.
- Location: Eligibility to work and reside in Slovakia.
- Customer Service Enthusiasm: A passion for delivering top-notch support via phone, email, or social media.
- Tech-Savviness: Comfortable with MS Office and able to pick up diagnostic tools quickly.
- Organizational Skills: Ability to handle tasks efficiently and manage multiple priorities in a fast-paced environment.
As a member of our team, you will enjoy:
- Flexible Work Setup: Choose to work remotely or in a hybrid setup (within 50 km of Bratislava).
- Comprehensive Training: 3 weeks of fully office-based training to equip you with the skills to succeed.
- Competitive Benefits:
- Meal Voucher: 5.85 per day (117 per month).
- Commuting Allowance: 50 per month.
- Multisport Card: For fitness and well-being.
- Performance Bonus: Up to 10% of your monthly salary based on KPIs.
- Extra Time Off: 5 paid personal days annually for emergencies.
- Modern Office: Enjoy a hybrid work model with access to our brand-new, state-of-the-art offices in Bratislava.
This is an exciting opportunity to be part of a dynamic team with an innovative company. If you are passionate about customer service, fluent in Dutch, and ready to work in a fast-paced environment, we encourage you to apply.
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